Lead Follow-up · Automated follow-up

    No lead is lost because nobody followed up.

    Most sales do not close on the first contact. Fluya runs automated WhatsApp and phone sequences to re-engage undecided leads until they reply, book, or opt out.

    Book a demo on WhatsAppSee the real case

    In short

    Fluya Lead Follow-up automates multichannel sales follow-up: when a lead does not reply or decide, the AI agent runs a sequence of spaced-out touches on WhatsApp and phone, adds useful information at each step, answers any questions that come up, and stops as soon as the lead books or a rep takes over.

    Sample sequence

    Stays with the lead until they decide.

    A 7-day sequence as a starting point. It adapts to your sales cycle and the hours you allow.

    1. 1

      Day 1 · first hours

      Friendly reminder

      If the lead did not reply or left a quote unfinished, a short WhatsApp message restarts the conversation.

    2. 2

      Day 2

      Add value

      A catalog, comparison, testimonial, or the answer to the most common objection in your industry.

    3. 3

      Day 4

      AI courtesy call

      When messages go unanswered, a short call checks whether the interest is still there and offers to book.

    4. 4

      Day 7

      Close the loop

      A respectful message that leaves the door open. With no reply, the lead moves to a reactivation campaign.

    Why it works

    Persistent with judgment, not spam.

    • Responds, not just repeats

      If the lead replies with a question, the agent answers it and continues the conversation instead of sending the next generic message.

    • Switches channels

      If WhatsApp does not work, it tries a call, SMS, or the channel the lead came from, without losing context.

    • Pauses when your team steps in

      As soon as a rep takes over or the lead books, the sequence stops automatically.

    • Respects hours

      Touches go out only during the hours you allow and honor do-not-contact requests.

    • Everything in your CRM

      Every attempt, reply, and outcome syncs to the lead record.

    • Connects to reactivation

      Leads who do not decide move into reactivation campaigns with a new reason to reach out. See Lead Reactivation.

    23%

    of leads reactivated

    Real case

    The missing follow-up was worth ~$18,000.

    A lead database with 30 to 60 days without follow-up was re-engaged with an automated sequence: 23% replied positively and ~$18,000 in sales closed, with no extra ad spend.

    Read the full case study

    Lead follow-up FAQ

    How many times should you follow up with a lead?

    As a reference, 5 to 8 touches spread over 10 to 14 days work well for mid- and high-ticket sales. The key is adding value at every touch and varying the channel. Read the full guide.

    Isn’t it intrusive?

    Not when touches are spaced out, hours are respected, and every message adds something useful. The agent also honors do-not-contact requests.

    Which channels does follow-up use?

    Mainly WhatsApp and AI phone calls. It can also use SMS, web chat, Instagram, or Messenger depending on where the lead came from.

    What happens when the lead replies?

    The agent continues the conversation, qualifies, and books. If the lead is ready, it notifies the rep with full context.

    Keep exploring

    Make sure every lead gets followed up.

    We help you design the right sequence for your sales cycle and put it to work on your current leads.

    Book a demo on WhatsApp